What is Rentu Shield Protection?

Rentu Shield Protection is our comprehensive safety system that protects every rental on our UK marketplace. It combines verified user accounts through Stripe, secure escrow payments held for 4 days, transparent reviews, and purchase protection coverage. Our UK support team backs every transaction, ensuring safe peer-to-peer rentals whether you're lending your tools or renting expensive equipment. All users must be verified before they can transact, giving you confidence in every rental experience.

Need more details? Visit our full Rentu Shield Protection page or contact hello@rentu.co.uk.

Verified Users

All users must be verified through Stripe before they can rent or list items on our UK rental marketplace. This helps ensure that everyone on the peer-to-peer rental platform is a real, verified person, adding a layer of accountability to every equipment rental transaction. We also offer additional verified status for users with complete profiles, giving you extra confidence when choosing who to rent from or to in our rental community. Look for users with enhanced verification badges for added peace of mind when using our secure rental platform.

Secure Payments

We do not allow cash transactions on our rental marketplace. All rental payments must go through Rentu's secure payment system so they remain safe, traceable, and linked to verified rental accounts.

When someone rents equipment, their payment is held securely in an escrow-style system for 4 days. This gives both the renter and the owner time to raise any issues before the funds are released. If anything goes wrong during this period, Rentu Shield protection and our 24 hour UK support team are here to help with your rental marketplace experience - contact us at hello@rentu.co.uk or use the Contact Us page.

Reviews and Ratings

Rentu uses a transparent review system where both parties can leave honest feedback after each rental transaction. This rental marketplace review system, combined with Rentu Shield protection and our verification process, helps build a trustworthy UK rental community and encourages responsible behaviour from all users on our peer-to-peer rental platform.

Communication and Agreements

We encourage users to communicate openly and clearly before any equipment rental begins. You are welcome to arrange a handover checklist or request time-stamped photos of your rental items before and after the rental to ensure accountability and transparency in our safe rental community. Rentu Shield protection supports this process across our UK rental marketplace.

Dispute Support

If something goes wrong, Rentu Shield protection and our support team are here to help resolve rental marketplace disputes. We can assist with resolving issues based on the evidence provided, including photos, messages, and agreements made between users on our platform. Our comprehensive protection system is committed to working with you to reach a fair resolution for all equipment rental transactions.

Safety & Responsibility

Who's responsible for item safety?
Item owners are fully responsible for ensuring their listings are safe and functional. As a marketplace platform, Rentu simply connects neighbours - we don't inspect, test, or guarantee any items.
What should I do before using a rental?
Always inspect items thoroughly before use. If something looks damaged or unsafe, don't use it. Trust your instincts and prioritise your safety above all else.
Do items need PAT testing?
No - UK law doesn't require PAT testing for peer-to-peer rentals between neighbours. That requirement only applies to workplace equipment.
What about insurance?
Check your personal insurance policy for rental activities. We're exploring optional insurance partnerships for the future, but currently don't provide coverage.
What if there's a problem with an item?
Report issues immediately through our dispute resolution system. We'll help facilitate communication between users, but remember - you're renting directly from other community members.
Is Rentu liable if something goes wrong?
No. Rentu is a platform that connects neighbours - we're not involved in the actual rental transaction. Users rent from each other at their own risk and responsibility.

Your Responsibility

As an item owner on our rental marketplace, you have full control over who you rent to. If you feel uncomfortable with a rental request, you are never obligated to accept it. Rentu Shield protection supports your decisions and helps maintain community standards across our UK rental platform. As a renter, you are expected to return items in the same condition you received them and treat them with care and respect within our peer-to-peer rental community.

What’s Coming Soon?

We are actively working on expanding Rentu Shield protection with additional features, including enhanced security deposits and insurance options, to give you even greater confidence when using our UK rental marketplace. These improvements will further strengthen our position as the safest equipment rental platform for community-powered rentals.

What is Rentu and how does it work?

Rentu is a peer-to-peer rental platform that makes it easy for people to rent everyday items from others in their local area. Whether you need tools, tech, equipment, or something else for a short time, you can search, book, and securely pay through the Rentu app or website. Owners list their items, set their prices, and get paid when someone rents from them. It's an easy way to save money, make money, and reduce waste across the UK.

Who can use Rentu?

Anyone aged 18 or over with a verified Stripe account can use Rentu. You'll need to pass basic verification to rent or list items, and you'll need a valid payment method. Users with complete profiles receive additional verified status for enhanced trust. Whether you want to borrow something or earn money by renting out your own things, Rentu is for you.

Is it free to sign up?

Yes, signing up to Rentu is completely free. You only pay when you rent an item, and owners only pay a small platform fee when their item is successfully rented. There are no upfront costs or hidden charges - just Rentu Shield protection and community benefits.

Where is Rentu available?

Rentu is currently available across the UK. We're expanding quickly, so even if your area doesn't have many listings yet, you can still sign up, list your items, or search to see what's nearby. The more people who join in your area, the more useful Rentu becomes for local equipment rental and community sharing.

How do I find items to rent on Rentu?

You can browse rental items by category or use the search bar to look for specific things like PlayStation rentals, garden tools, or party equipment. Filter by location, availability, or price to narrow down your options in your local area. Each listing includes photos, a description, rental price, and user reviews so you can rent with confidence under Rentu Shield protection.

How do I request to rent an item?

Once you've found something you'd like to rent locally, select your rental dates and click "Request to Book." The item owner will be notified and can approve or decline your request. You won't be charged until the booking is accepted, and all transactions are covered by Rentu Shield protection.

What happens after I send a rental request?

The owner will review your request and respond as soon as possible. Once they accept, your rental payment is processed and held securely. You'll then receive contact details to arrange pickup or delivery directly with the owner. Rentu Shield protection covers the entire process from booking to return.

Can I message the owner before renting?

Yes, you can send a message to the item owner through Rentu before making a booking. This is a great way to ask questions, confirm details, or agree on pickup arrangements. Additional verified status users are particularly responsive to messages.

What if the owner doesn’t respond?

If an owner doesn't respond within a reasonable time, you won't be charged. Rentu Shield protection ensures you're not left out of pocket. You're welcome to try a different listing or message us at hello@rentu.co.uk and our UK support team will help.

How do I list an item on Rentu?

To list an item for rent, sign in to your account and click "List an Item." Add photos, a clear description, your rental price, availability, and collection or delivery info. Complete your profile to gain additional verified status for increased trust. Once it's live, people in your local area can find and request to rent your items.

Can I set my own rental price?

Yes, you're in full control of rental pricing. If you're unsure what to charge for tool rental, electronics hire, or equipment rental, look at similar listings nearby for guidance. Popular items include PlayStation 5 rentals (£15/day), pizza oven hire (£15/day), and garden tool rental (£8/day).

How do I know when someone wants to rent my item?

You'll receive a push notification and email when someone sends a rental request. You can view their profile, verified status, rental dates, and any message they've sent before choosing to accept or decline the request. Rentu Shield protection covers all approved rentals.

What should I do before handing over my item?

Make sure your item is clean, in working condition, and ready to use. You're encouraged to agree on a handover time, document the item's condition with photos, and use a checklist if needed. Rentu Shield protection supports this process and helps protect both parties during equipment handover.

Can I decline a rental request?

Yes, you're never obligated to accept a rental request. If something doesn't feel right or the timing isn't suitable, you can simply decline. Trust your judgment - it's your item. Additional verified status users often have higher acceptance rates due to complete profiles.

How do payments work on Rentu?

All rental payments are handled securely through Stripe. When a renter books an item, their payment is processed and held in an escrow-style system for 4 days. This gives time to raise any issues before funds are released to the item owner. Rentu Shield protection covers the entire payment process.

When do I get paid for a rental?

If you're an item owner, Stripe will start processing your payout 4 days after the rental begins, provided there are no reported issues. Stripe handles the transfer directly to your linked bank account. Rentu Shield protection ensures fair payment processing.

Why do I need to verify my identity?

For security and fraud prevention, all users must verify their identity through Stripe before they can rent or list items. This helps ensure everyone on our UK rental platform is a real, verified person. Complete your profile for additional verified status and increased trust within our community.

Can I accept cash payments?

No, cash payments are not allowed on Rentu. All rental transactions must go through our platform and Stripe to ensure they are secure, traceable, and linked to verified accounts. Rentu Shield protection only covers platform payments.

Is my payment information secure?

Yes. Rentu uses Stripe, a trusted and industry-leading payment provider, to process all rental transactions. Your card and banking details are encrypted and never stored on Rentu's servers. Rentu Shield protection includes payment security.

What if I return an item late?

Late returns affect the item owner's schedule and other renters. Always communicate as early as possible if you think you'll be late. Item owners may choose to charge an additional fee for overdue returns through Rentu Shield protection. Repeated lateness may lead to account restrictions and affect your verified status.

What should I do if I’m not happy with the item I rented?

If the item doesn't match the listing or isn't usable, contact the owner right away. You can also reach out to us for help through Rentu Shield protection. We'll review the situation and may be able to issue a refund depending on the circumstances and evidence provided. Our UK support team handles all rental disputes fairly.

How do I report a problem?

If anything goes wrong - an issue with an item, a user, or a rental transaction - please contact us at hello@rentu.co.uk or use the Contact Us page on our website or app. Rentu Shield protection and our UK support team are here to support you and help resolve any issues fairly and quickly.

I’m having trouble signing in. What should I do?

First, check that you're using the correct email and password. If you've forgotten your password, click "Forgot Password" on the sign-in screen to reset it. If you're still having trouble with your rental account, email us at hello@rentu.co.uk and our UK support team will help you get back in.

Why can’t I upload photos to my listing?

Make sure your images are clear, in JPG or PNG format, and under the file size limit when listing items for rent. If you're using a mobile device, try switching to Wi-Fi or using a different browser. If it still doesn't work when trying to list rental items, contact us and we'll look into it for you.