Trust and Safety

Verified Users

All users must be verified through Stripe before they can rent or list items. This helps ensure that everyone on the platform is a real, verified person, adding a layer of accountability to every transaction.

Secure Payments

We do not allow cash transactions. All payments must go through Rentu so they remain secure, traceable, and linked to verified accounts.

When someone rents an item, their payment is held securely in an escrow-style system for 4 days. This gives both the renter and the owner time to raise any issues before the funds are released. If anything goes wrong during this period, contact us at hello@rentu.co.uk or use the Contact Us page on our website or app. Our team is here to help.

Reviews and Ratings

Rentu uses a transparent review system where both parties can leave honest feedback after each rental. This helps build a trustworthy community and encourages responsible behaviour from all users.

Communication and Agreements

We encourage users to communicate openly and clearly before a rental begins. You are welcome to arrange a handover checklist or request time-stamped photos of your item before and after the rental to ensure accountability and transparency.

Dispute Support

If something goes wrong, we are here to help. Our support team can assist with resolving disputes based on the evidence provided. This may include photos, messages, and any agreements made between users. While we do not currently offer insurance or deposit handling, we are committed to working with you to reach a fair resolution.

Your Responsibility

As an item owner, you have full control over who you rent to. If you feel uncomfortable with a request, you are never obligated to accept it. As a renter, you are expected to return items in the same condition you received them and treat them with care and respect.

What’s Coming Soon?

We are actively working on adding more protection features, including security deposits and insurance options, to give you even greater confidence when using Rentu.

What is Rentu and how does it work?

Rentu is a peer-to-peer rental platform that makes it easy for people to rent everyday items from others in their local area. Whether you need tools, tech, equipment, or something else for a short time, you can search, book, and securely pay through the Rentu app or website. Owners list their items, set their prices, and get paid when someone rents from them. It's an easy way to save money, make money, and reduce waste.

Who can use Rentu?

Anyone aged 18 or over with a verified Stripe account can use Rentu. You'll need to pass basic verification to rent or list items, and you'll need a valid payment method. Whether you want to borrow something or earn money by renting out your own things, Rentu is for you.

Is it free to sign up?

Yes, signing up to Rentu is completely free. You only pay when you rent an item, and owners only pay a small platform fee when their item is successfully rented. There are no upfront costs or hidden charges.

Where is Rentu available?

Rentu is currently available across the UK. We're expanding quickly, so even if your area doesn’t have many listings yet, you can still sign up, list your items, or search to see what’s nearby. The more people who join in your area, the more useful Rentu becomesRentu is currently available across the UK. We're expanding quickly, so even if your area doesn’t have many listings yet, you can still sign up, list your items, or search to see what’s nearby. The more people who join in your area, the more useful Rentu becomes.

How do I find items to rent on Rentu?

You can browse items by category or use the search bar to look for specific things. Filter by location, availability, or price to narrow down your options. Each listing includes photos, a description, rental price, and user reviews so you can rent with confidence.

How do I request to rent an item?

Once you’ve found something you’d like to rent, select your rental dates and click “Request to Book.” The item owner will be notified and can approve or decline your request. You won’t be charged until the booking is accepted.

What happens after I send a rental request?

The owner will review your request and respond as soon as possible. Once they accept, your payment is processed and held securely. You’ll then receive contact details to arrange pickup or delivery directly with the owner.
The owner will review your request and respond as soon as possible. Once they accept, your payment is processed and held securely. You’ll then receive contact details to arrange pickup or delivery directly with the owner.

Can I message the owner before renting?

Yes, you can send a message to the item owner through Rentu before making a booking. This is a great way to ask questions, confirm details, or agree on pickup arrangements.

What if the owner doesn’t respond?

If an owner doesn’t respond within a reasonable time, you won’t be charged. You’re welcome to try a different listing or message us at hello@rentu.co.uk and we’ll do our best to help.

How do I list an item on Rentu?

How do I list an item on Rentu?

To list an item, sign in to your account and click “List an Item.” Add photos, a clear description, your rental price, availability, and collection or delivery info. Once it's live, people in your area can find and request to rent it.

Can I set my own rental price?

Yes, you’re in full control of pricing. If you're unsure what to charge, look at similar listings nearby for guidance.

How do I know when someone wants to rent my item?

You’ll receive a notification when someone sends a rental request. You can view their profile, rental dates, and any message they’ve sent before choosing to accept or decline the request.

What should I do before handing over my item?

Make sure your item is clean, in working condition, and ready to use. You’re encouraged to agree on a handover time, document the item’s condition with photos, and use a checklist if needed. This helps protect both parties.

Can I decline a rental request?

Yes, you’re never obligated to accept a rental request. If something doesn’t feel right or the timing isn’t suitable, you can simply decline. Trust your judgment — it’s your item.

How do payments work on Rentu?

All payments are handled securely through Stripe. When a renter books an item, their payment is processed and held in an escrow-style system for 4 days. This gives time to raise any issues before funds are released to the item owner.

When do I get paid for a rental?

If you’re an item owner, stripe will start processing your payout 4 days after the rental begins, provided there are no reported issues. Stripe handles the transfer directly to your linked bank account.

Why do I need to verify my identity?

For security and fraud prevention, all users must verify their identity through Stripe before they can rent or list items. This helps ensure everyone on Rentu is a real, verified person and keeps the platform safe for everyone.

Can I accept cash payments?

No, cash payments are not allowed on Rentu. All transactions must go through our platform and Stripe to ensure they are secure, traceable, and linked to verified accounts.

Is my payment information secure?

Yes. Rentu uses Stripe, a trusted and industry-leading payment provider, to process all transactions. Your card and banking details are encrypted and never stored on Rentu’s servers.

What if I return an item late?

What if I return an item late?

Late returns affect the item owner's schedule and other renters. Always communicate as early as possible if you think you’ll be late. Item owners may choose to charge an additional fee for overdue returns. Repeated lateness may lead to account restrictions.

What should I do if I’m not happy with the item I rented?

If the item doesn’t match the listing or isn’t usable, contact the owner right away. You can also reach out to us for help. We’ll review the situation and may be able to issue a refund depending on the circumstances and evidence provided.

How do I report a problem?

If anything goes wrong. An issue with an item, a user, or a transaction, please contact us at hello@rentu.co.uk or use the Contact Us page on our website or app. Our team is here to support you and help resolve any issues fairly and quickly.

I’m having trouble signing in. What should I do?

I’m having trouble signing in. What should I do?

First, check that you're using the correct email and password. If you’ve forgotten your password, click “Forgot Password” on the sign-in screen to reset it. If you're still having trouble, email us at hello@rentu.co.uk and we’ll help you get back in.

Why can’t I upload photos to my listing?

Make sure your images are clear, in JPG or PNG format, and under the file size limit. If you're using a mobile device, try switching to Wi-Fi or using a different browser. If it still doesn't work, contact us and we’ll look into it for you.