Privacy Policy - Data Protection & User Privacy | Rentu UK

Effective Date: 03/04/2025

Welcome to Rentu's UK rental platform! Your privacy is important to us, and this policy explains how we collect, use, and protect your personal information on our community rental marketplace.

What Information We Collect

When you use our UK rental platform, we may collect the following information:

1. Personal Information: Name, email address, phone number, and location (to help match you with nearby rental items and local community members).
2. Rental Account Information: Username, password (encrypted), and rental preferences.
3. Payment Information: We use Stripe, a third-party provider, to securely process rental payments—your card details are never stored on our servers. Rentu Shield protection includes secure payment processing.
4. Usage Data: Information about how you use our rental platform (like rental listings you view, items you rent, rental requests made, etc.).
5. Device and Log Data: IP address, browser type, and operating system for platform security.

How We Use Your Information

We use your information to:

1. Provide and personalise your rental experience on our UK platform.
2. Facilitate rental transactions and communication between verified users.
3. Improve and secure our rental marketplace with Rentu Shield protection.
4. Send you rental confirmations, service-related updates and occasional news about local rental opportunities (you can opt out anytime).
5. Comply with UK data protection and legal obligations.

Sharing Your Information

We never sell your rental data. We only share your information:

1. With other verified users as necessary to facilitate a rental transaction (e.g., sharing contact details when a rental booking is confirmed).
2. With service providers who help us operate our UK rental platform (e.g., Stripe payment processing, cloud storage).
3. If required by UK law or to protect Rentu's rights and rental community users.

Your Data Protection Rights

Depending on where you live in the UK, you may have rights to:

1. Access or correct your rental account personal data.
2. Request deletion of your rental platform account and data.
3. Object to or restrict certain rental data processing.
4. Withdraw consent for rental communications (where applicable).

To exercise these rights for your Rentu account, contact us at hello@rentu.co.uk.

How We Protect Your Rental Data

We use secure technologies and practices to keep your rental information safe, including:

1. Encryption of all sensitive data
2. Firewalls protecting our servers
3. Regular security audits of our systems
4. Rentu Shield protection extending to data security

Cookies on Our Rental Platform

We use cookies (the digital kind, not the chocolate chip kind) to enhance your rental browsing experience. You can control cookie settings in your browser.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we'll let you know via email or on our rental platform.

Contact Our UK Support Team

Have questions about data protection or rental privacy? Drop us a line at hello@rentu.co.uk—we're always happy to chat (about privacy or anything else rental-related!).