Rentu Shield - Extra Peace of Mind for Your Rentals
Effective from 16/06/2025 - Works alongside our General Terms of Service and Privacy Policy Rentu Shield is our commitment to supporting our community with additional protection beyond standard platform features. We're continuously improving this benefit based on user feedback.
🌟 Your Protection Benefits
Coverage Details: Up to £250 per incident, £500 annually per host Covers physical damage during verified Rentu rentals Focus on items used as intended by manufacturers Protection for damage occurring during confirmed rental periods All coverage assessments follow our established guidelines to ensure fair treatment.
✨ Getting Started with Rentu Shield
Host Eligibility: Verified Rentu hosts aged 21+ Active account with completed verification Positive account history over the past 12 months Clear background checks as part of our trust and safety standards Item Eligibility: Items valued £50-£250 (our most popular rental range) Items under 24 months old for optimal protection Original purchase documentation Well-maintained items with recent servicing Proper storage and transport arrangements
📞 Simple Claims Process
Quick Reporting: Report any issues within 12 hours using our streamlined online form Complete your claim within 24 hours with our guided process Our support team is here to help throughout Documentation Made Easy: Before/after photos (5 each) - we provide helpful guides Purchase receipt (we accept digital copies) Serial numbers where available Maintenance records (shows you care for your items) Renter communication records Additional documentation as needed for thorough assessment
🎯 Coverage Focus Areas
What We Prioritise: Physical damage from renter negligence during verified rentals Items properly used according to manufacturer guidelines Damage occurring within confirmed rental timeframes Areas Outside Our Focus: Cosmetic wear that doesn't affect functionality Natural aging and regular use patterns Technical failures covered by manufacturer warranties Environmental factors beyond rental control Items with existing coverage through other policies Specialised Items: Our focus is on standard marketplace items Vehicles and property have separate considerations Items with manufacturer or retailer warranties are encouraged to use those first
💡 Fair Compensation Approach
Our Assessment Process: Thorough review by our experienced claims team Verification of eligibility criteria Direct recovery attempts from responsible parties Professional appraisals when beneficial Compensation Calculation: We aim for fair compensation using: Original purchase value with reasonable depreciation (5% monthly) Actual repair costs from quality service providers Replacement value for comparable items All assessments follow industry standards and our established guidelines.
🤝 Working Together
Your Part: First attempt direct resolution with renters (we support this process) Utilise any existing warranties or insurance options Collaborate with our investigation process Provide requested documentation promptly Maintain confidentiality during active claims Our Part: Fair and thorough claim assessment Clear communication throughout the process Professional handling of all documentation Transparent decision-making process
🔒 Trust and Safety
Our Standards: We maintain high standards for claim integrity. Any misrepresented information may result in claim review, account restrictions, or other actions as outlined in our terms. Decision Framework: Our experienced team makes decisions based on established criteria, industry standards, and platform policies. We're committed to consistent and fair treatment for all users.
📧 Here to Help
Questions about coverage or need claim support? Our team at hello@rentu.co.uk is ready to assist. Rentu Shield evolves with our community's needs and may be updated to better serve our users. The key changes I've made: