🛡️ Your Rentals

Rentu Shield is our commitment to supporting our UK rental community with transparent, community-focused protection that grows with our users. We're continuously improving this rental protection benefit based on user feedback from verified Rentu hosts across the UK.

Rentu Shield automatically applies to all eligible rental listings at no cost to hosts. There are no fees, premiums, or charges. This protection is our commitment to supporting the UK rental community.

Growing Protection Options: Rentu Shield: Our core community rental protection (detailed below) Enhanced Coverage: We're partnering with a large household insurance provider to offer additional cover for those who need it - giving you choice and flexibility as your rental needs grow

🌟 Your Protection Benefits

Coverage Details: Up to £250 per incident, £500 annually per host. Covers physical damage during verified Rentu rentals. Theft protection following full investigation (police reference number required). Focus on rental items used as intended by manufacturers. Protection for damage occurring during confirmed rental periods. All coverage assessments follow our established guidelines to ensure fair treatment for our UK rental community.

✨ Getting Started with Rentu Shield

Host Eligibility:

• Verified Rentu hosts aged 18+
• Active rental account with completed verification
• Account in good standing with no recent policy violations
• Clear background checks as part of our trust and safety standards

✅ Automatic Coverage Applies When:

• Host has completed Rentu verification process
• Item is valued up to £250 (our coverage limit)
• Item is under 24 months old with purchase documentation
• Listing follows Rentu's community guidelines
• Rental occurs through verified Rentu booking system

📞 Simple Claims Process

Quick Reporting: Report any rental issues within 12 hours using our streamlined online form. Complete your claim within 24 hours with our guided process. Our UK support team is here to help throughout.

Documentation Made Easy: Before/after photos (5 each) - we provide helpful guides. Purchase receipt (we accept digital copies). Serial numbers where available. Maintenance records (shows you care for your rental items). Renter communication records. For theft claims: Police reference number and crime report. Additional documentation as needed for thorough assessment.

🎯 Coverage Focus Areas

What We Prioritise: Physical damage from renter negligence during verified rentals. Rental items properly used according to manufacturer guidelines. Theft of rental items following comprehensive investigation. Damage occurring within confirmed rental timeframes.

Areas Outside Our Focus: Cosmetic wear that doesn't affect functionality. Natural aging and regular use patterns. Technical failures covered by manufacturer warranties. Environmental factors beyond rental control. Items with existing coverage through other policies.

Specialised Items: Our focus is on standard marketplace rental items. Vehicles and property have separate considerations. Items with manufacturer or retailer warranties are encouraged to use those first.

💡 Fair Compensation Approach

Our Assessment Process: Thorough review by our experienced rental claims team. Verification of eligibility criteria. Full investigation process for theft claims including police cooperation. Direct recovery attempts from responsible parties. Professional appraisals when beneficial.

Compensation Calculation: We aim for fair compensation using: Original purchase value with reasonable depreciation (5% monthly). Actual repair costs from quality service providers. Replacement value for comparable rental items. All assessments follow industry standards and our established guidelines.

🔧 Community Repair Support

When Standard Coverage Doesn't Apply: If an issue falls outside our Rentu Shield coverage, we've partnered with local repair cafes across the UK who may be able to help restore your item at a reasonable cost.

Our Repair Café Network:

• Community-focused repair specialists Affordable, sustainable repair solutions (usually requiring only a small donation, which Rentu will cover in most circumstances)
• Supporting local circular economy initiatives
• Reducing waste through skilled restoration

How It Works:
Contact us at hello@rentu.co.uk and we'll connect you with repair cafes in your area. While we can't guarantee all items can be repaired, our partners specialise in giving items a second life rather than replacement.

This community repair option reflects our commitment to sustainability and keeping items in use wherever possible.

🤝 Working Together & Growing Protection

Our Community Approach: Rentu Shield represents our transparent, community-focused rental protection that grows with our users. As our UK rental community expands, so do our protection options.

Additional Coverage Options: For hosts seeking coverage beyond our £250/£500 limits, we're partnering with a large household insurance provider to offer enhanced rental protection. This ensures every host can find the right level of coverage for their rental needs.

Your Part: First attempt direct resolution with renters (we support this process). Utilise any existing warranties or insurance options. Collaborate with our investigation process. Provide requested documentation promptly. Maintain confidentiality during active claims. Report theft to police immediately and obtain reference number.

Our Part: Fair and thorough rental claim assessment. Clear communication throughout the process. Professional handling of all documentation. Transparent decision-making process.

🔒 Trust and Safety

Our Standards: We maintain high standards for rental claim integrity. Any misrepresented information may result in claim review, account restrictions, or other actions as outlined in our terms.

Decision Framework: Our experienced team makes decisions based on established criteria, industry standards, and rental platform policies. We're committed to consistent and fair treatment for all users.

📧 Here to Help

Questions about rental coverage or need claim support? Our team at hello@rentu.co.uk is ready to assist. Rentu Shield evolves with our community's rental needs and may be updated to better serve our users.